Consumers filed suit after they bought software products from retailers and read the license agreements for the first time on installation of the software, found the terms not to their liking, did not click " I agree" to the terms, and were thus unable to install the software or to return it to get all their money back (since the software shrinkwrap was opened and defendants allegedly had a policy of not providing full refunds for "opened" software).

The Settlement Agreement provides to the General Public of California, amongst other things, the right of consumers to return applicable Symantec, Adobe and Microsoft software for full monetary refunds even if the shrink-wrap has been opened. In addition, Symantec, Adobe, and Microsoft agreed to provide End User License Agreements ("EULAs") for the applicable software products on their web site and notices on their respective software packaging of the web addresses to such EULAs so consumers can review such EULAs prior to purchase of the software. CompUSA, Best Buy and Staples agreed to provide such EULAs to consumers upon request prior to sale of the above software at their retail stores in California and to provide notices to consumers in such stores to effectuate the above.